Privacy Policy

1. Introduction

StatusKeep ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our compliance tracking service.

2. Information We Collect

Information You Provide

• Account Information: Name, email address, organization name, and password
• Organization Data: EIN, fiscal year end, states of operation, and filing history
• Documents: Files you upload such as filed forms and confirmation letters
• Payment Information: Billing address and payment method (processed by Stripe)
• Communications: Messages you send to our support team

Information Collected Automatically

• Usage Data: Pages visited, features used, and time spent on the Service
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and referring URLs

3. How We Use Your Information

We use your information to:

• Provide and maintain the Service
• Calculate and display compliance deadlines
• Send deadline reminders via email and SMS
• Process payments and manage subscriptions
• Respond to your inquiries and provide customer support
• Improve and optimize the Service
• Send service updates and marketing communications (with your consent)
• Detect and prevent fraud or abuse

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties that help us operate the Service (e.g., hosting, email, payment processing)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you authorize us to share information

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS) and at rest (AES-256)
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Regular backups with secure storage

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for longer periods for legal, tax, or accounting purposes. You may request deletion of your data at any time.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your personal information
• Export your data in a portable format
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@statuskeep.com.

8. Cookies and Tracking

We use only a single, strictly necessary session cookie to keep you logged in. We do not use advertising cookies, tracking pixels, or third-party analytics cookies.

For full details on the cookies we use, see our Cookie Policy.

9. Third-Party Services

The Service integrates with third-party services including:

• Stripe: Payment processing
• Twilio: SMS notifications
• Namecrane: Transactional email delivery (SMTP)
• Neon: PostgreSQL database hosting
• Bunny.net: Content delivery network and file storage

These services have their own privacy policies governing their use of your information. For a complete list of our data processors and the safeguards in place, see our Data Processing Agreement.

10. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the Service. Your continued use of the Service after such modifications constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@statuskeep.com
Address: StatusKeep, Inc., 123 Compliance Way, Wilmington, DE 19801